Consulting
As a consultant, I support businesses and startups in overcoming their challenges and achieving sustainable growth.
With my expertise in data, strategy, and process optimization, I help you work more efficiently and make informed decisions.
My consulting services
Business development & strategy
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Startup Consulting: From founding and financing to scaling strategies.
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Growth Strategies: Market analysis and expanding into new target audiences.
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Outsourcing & Team Building: Creating efficient structures and building sustainable teams
Data analysis, scoring & risk management
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Credit Scoring & Assessment Models: Development and optimization of scoring procedures and credit assessments for businesses and financial service providers.
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Data-Driven Decisions: Statistical analyses and data models to support decision-making.
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Market Research & Surveys: Conducting and analyzing surveys, gathering market insights.
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Google Reviews Analysis: Evaluating customer feedback to strengthen your brand perception.
Process & project management
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Process Management: Analysis, optimization, and redesign of workflows.
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Project Management: Planning and executing complex projects with efficiency and goal orientation.
Leadership & team development
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Leadership Development: Consulting and coaching for effective leadership.
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Team Development: Fostering team dynamics and productive collaboration.
Customer service, service quality & customer experience
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Customer Experience Strategies: Development of modern service strategies.
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VOC (Voice of the Customer): Systematically capturing customer feedback and implementing improvements.
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Optimizing Customer Touchpoints: Analyzing and enhancing all touchpoints (e.g., AI chatbots, live chats, website, Google, etc.).
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Improving Service Quality: From measurement to active quality improvement.